How we look after your information.

What we collect

When you fill in a contact form on this website, we collect your name, your email address, your phone number, the date and time you would prefer, whether you need catering, what you tell us about your event if you are enquiring about a hall rental, and the language you were using the site in. The form has no message box, deliberately: if there is more about a family member's health or care needs we should know, please tell us by telephone at (613) 446-7122 rather than in writing.

What is recorded automatically

The date and time you sent the form, your browser type, and a scrambled one-way code made from your internet address — not the address itself. That code is used only to stop automated spam. It cannot be turned back into your address or used to identify you. The contact forms use no cookies and no tracking.

Why we collect it

To reply to you and to arrange your visit or your event. That is all. We do not sell your information, we do not share it for advertising, and we do not add you to a mailing list.

If you ask for a tour or a hall

When you ask for a tour, we choose a time and email you to confirm it. You will then get up to two reminders — one the day before and one on the morning of your visit — and nothing else. These messages are about the visit you asked for. They are not marketing, and asking for a tour does not put you on any mailing list. If you reply to one of them, your reply is kept with your enquiry so that we can answer you, and it follows the same 24-month rule as the enquiry itself.

We keep track of visits in a Google calendar. The entry holds your first name, a reference number and the time of your visit — not your email address, your phone number or anything you wrote to us. Calendar entries are not removed automatically; you can ask us to delete yours at any time.

If you ask about renting a hall and we offer you the date, we note it in a Google calendar so the hall is not offered to someone else. The entry holds your first name, a reference number, the hall and the time of your event, the number of guests, and whether you asked about catering — not your email address, your phone number or anything you wrote to us. Calendar entries are not removed automatically; you can ask us to delete yours at any time.

We arrange tours from a phone, using the Telegram messaging app and an assistant program that runs on the server in Germany described below. What passes through them is your first name, the date and time of your visit, the language you wrote in, and the text of any reply you send us. Your email address and phone number stay in Canada unless we need them to contact you about your visit — in that case we look up your details, and only yours.

Where it is stored

Your enquiry is stored in a secure database located in Canada, in the Montreal region, operated on our behalf by Supabase.

Processing outside Canada

Five things happen outside Canada, and you are entitled to know all of them. First, the form itself: when you press send, your enquiry is received and checked by a service called Vercel, on a computer in the United States, before it is stored here in Canada. Second, the email that tells us you have written: it is delivered through our provider Resend, whose servers are in the United States, and arrives in an email account provided by Google. Third, the system that sends that email, arranges your tour if you ask for one, and keeps our backups runs on a server in Germany; it reads your enquiry in order to send the notification, and the copy it keeps is encrypted so that the company hosting that server cannot read it. Fourth, if you ask for a tour or we hold a hall for you, we keep track of it in a calendar provided by Google: the entry holds your first name, a reference number and the time of your visit or event — and, for a hall, which hall, the number of guests and whether you asked about catering — and nothing else. Fifth, enquiries are handled from a phone using the Telegram messaging app: it carries your first name, the language you wrote in, the date and time of your visit or event, what you wrote in your enquiry, and the text of any reply you send us — your email address and phone number only when we need them to contact you about that enquiry. A copy of what you send us is therefore processed outside Canada, where it is subject to the laws of those countries. Canadian privacy law permits this, and we remain responsible for your information wherever it is processed. If you would prefer not to put sensitive details in writing, please call us instead at (613) 446-7122.

Who can see it

Staff at the residence who handle enquiries, and the service provider who maintains this website and has technical access to the system. Nobody else.

How long we keep it

In our database, we keep your enquiry for 24 months. After that we automatically remove your name, email address, phone number and anything you wrote to us. What remains cannot identify you — the date, the language, whether you asked about a meal, and whether we replied. This happens on its own, every night. The email copy is separate and is not covered by that nightly process: our email provider, Resend, keeps its copy for about 30 days, and their system does not let us delete an individual message sooner; the copy in our own mailbox we delete when it is no longer needed. If you would like either copy removed, write to us — we will delete our mailbox copy and ask our provider to delete theirs. A deleted message can sit in the mail service's trash for up to 30 days before it is gone for good.

Your rights

You may ask us to show you what we hold about you, to correct anything that is wrong, or to delete your enquiry — both the database record and the copy in our mailbox; we will also ask our email provider to delete theirs. Write to lesjardinsbellerive@gmail.com or call (613) 446-7122 and we will act on it. If you are not satisfied with how we have handled your information, you may complain to the Information and Privacy Commissioner of Ontario, at 1-800-387-0073 or ipc.on.ca. For the copies of your enquiry that are handled outside Canada, you may also complain to the Office of the Privacy Commissioner of Canada.

Security

Your enquiry is stored in a database that no public key can read; only our server can reach it. Everything travels over an encrypted connection. No system is perfect. If information were ever lost or exposed in a way that created a real risk of serious harm to you, we would tell you and we would report it, as the law requires.

Questions

• Email lesjardinsbellerive@gmail.com
• Phone (613) 446-7122
• Address 2950 Rue Laurier, Rockland, Ontario